How do I pick my plush?
A backer survey handled by BackerKit will be sent out approximately 10-14 days after the end of the campaign. You will select your choice of species then and have the opportunity to add on any additional plush you would like at that time.
Last updated: June 30, 2023 17:46
Can they be made heavier?
At this time, the weights posted are as close to the final amount as possible. There is no way to customize your plush, outside of seam-ripping the plushie and adjusting it yourself.
Last updated: June 30, 2023 17:50
Will there be heavier options in the future?
Hopefully! If the product line goes well, I will introduce ‘JUMBO’ versions that will be approximately 5.5-6 lbs each of popular species.
Last updated: June 30, 2023 17:50
Can you make a [insert animal not from North America]?
For this campaign, we are limited to North American animals, but we hope to do other types of animals from other continents in the future either through more Kickstarter campaigns, or regular product line launches!
Last updated: June 30, 2023 17:50
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.